Privacy Policy
Effective Date: November 1st, 2025
Welcome to Twin City Poultry Supplies, LLC (“we,” “us,” “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website https://www.twincitypoultrysupplies.com/ (“Website”) and use our services. By using the Website and providing your information, you consent to the practices described in this policy.
1. Information We Collect
We may collect two types of information:
a) Information you provide us directly. This includes, for example:
- Name, mailing address, email address, telephone number.
- Payment information (such as credit card details) when you place an order.
- Account credentials if you create an account on our Website.
- Communication you send us (such as via email, contact forms, or support requests).
b) Information collected automatically. When you access the Website, we may automatically collect:
- IP address, browser type and version, device type and operating system, access times, pages viewed, referring website address, and similar usage data.
- Cookies, web beacons, tracking pixels, or similar technologies used to track your interaction with the Website (see Section 6 below).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, manage your account, and provide customer service.
- To communicate with you about your orders, changes to our services, or other information we believe may be of interest.
- To improve, personalize, and optimize the Website and our services (for example, to perform analytics, understand usage, and monitor performance).
- To send you marketing communications (only if you have opted-in, where required) such as promotions, newsletters, or special offers.
- To comply with our legal obligations, enforce our terms, prevent fraud or misuse of the Website, and protect our rights or those of others.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- With service providers, contractors, or vendors who perform functions on our behalf (for example, payment processing, shipping/fulfillment, analytics, marketing) and who are obligated to keep the information confidential.
- With third parties when required by law or as necessary to enforce our Terms & Conditions, protect our rights or those of others, or respond to legal process.
- In connection with a merger, acquisition, sale of assets, financing, or similar transaction — in which case the successor or acquiring entity may use your information under this policy or a modified version thereof, but we will notify you of any change in ownership or uses of your personal information.
- With your consent, or at your direction.
4. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
- The right to access, correct, update or delete the personal information we hold about you.
- The right to opt-out of marketing communications at any time.
- The right to request restriction of processing or object to certain types of processing.
- The right to withdraw consent to processing (where our processing is based on such consent).
If you wish to exercise any of these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable laws.
5. Data Retention and Security
We will retain your personal information only for as long as necessary to fulfill the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements.
We use administrative, technical, and physical security measures intended to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use certain information about your browsing activity. Cookies help us with things like: enabling certain functionalities of the Website, remembering your preferences, analyzing site usage, and customizing your experience.
You may set your browser or device to refuse cookies or to alert you when cookies are being sent. However, please note that if you disable cookies, certain functions of the Website may not work properly.
More detailed disclosures about cookies and how to manage them can be placed in a separate Cookies Policy or a dedicated section of this Website.
7. Third-Party Links and Services
Our Website may contain links to third-party websites, plug-ins and services (for example, social media platforms, advertising networks, analytics providers). If you follow a link to any of these, please note that these third‐party sites have their own privacy policies and we do not accept any responsibility or liability for their policies or practices.
We may also allow third-party service providers to collect information about your online activities over time and across different websites when you use our services (for example, for analytics or advertising purposes).
8. Children’s Privacy
Our Website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us and we will take steps to delete such information.
9. International Visitors
If you access the Website from outside of the United States, please note that your information may be transferred to, stored and processed in the United States or other jurisdictions. By using the Website, you consent to such transfer, storage, and processing of your information in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy. We encourage you to review this policy periodically. Your continued use of the Website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Twin City Poultry Supplies, LLC
P.O. Box 215
Baltimore, Ohio 43105
614-595-8608